I've paid my bill so why isnāt my account active?
Validated on 7 April 2022 ā¢ Posted on 7 April 2022
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Once an account has been suspended due to non-payment, access to our services is restricted and cannot be unrestricted until the past due balance is paid in full or an extension is secured through support. If youāve already paid your past due balance, or are about to, be aware of the following:
Pending Payments
- If your account is still showing suspended after payment, it is possible that the payment is currently in āpendingā status as itās processing from Stripe to your account with us.
- Pending Stripe payments may take up to 72 hours to finalize, though they generally process much sooner. While Octy does not have control over this processing status, feel free to engage support should you have any questions or concerns.
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Please note that it may take up to 72 hours for your account to be unrestricted once the due balance has been paid in full.
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