Why was my card declined?
Validated on 7 April 2022 ā¢ Posted on 7 April 2022
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When you attempt to add a new card or make a payment towards your bill via a Stripe invoice, there is a possibility that your card may be declined. Your card can be declined by Stripe or by your banking institution.
Stripe accepts most international cards, as well as credit/debit cards from major financial institutions. If your card is being declined, check the following common issues:
- You are trying to pay with a prepaid card.Ā Stripe currently does not accept some prepaid cards.
- Banking restrictions may be in place.Ā Common restrictions include: restrictions on international transactions, payment stops or blocks, or the card has been flagged as fraudulent or stolen.
- The funds are unavailable.Ā Check that the funds are available at the bank to complete the transaction. Some banks put holds on checks when you try to deposit them, and this could affect how much of your funds are actually available.
- The bank has accidentally flagged the transaction as fraudulent.Ā Some banks errantly flag the transaction as fraudulent, especially if itās an international transaction. Contact your bank to let them know that you do authorize these charges.
- The card issuer may require 3D secure authentication.Ā Contact your bank to see if the card issuer requires 3D Secure authentication.
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